Better service means happier players. Happier players keep coming back.
When was the last time a customer was happy about standing in line? Here are some great suggestions on how to deliver better customer service that will lead to increased player loyalty
- Use ticketless promotion system, like Total Promo®, so patrons can enjoy a game – or a beer – and still get entries in the barrel
- Broadcast the actual drawing live on display monitors around the casino. Your players can watch the actual drawing without having to leave their favorite machines
- Use free-standing kiosks that move much faster than a customer service representative, thereby getting your players back in front of their favorite slot machine more quickly
Total Promo® and Games Direct®, part of the InTRact™ CRM software solution from Tech Results, can help you improve your patron's gaming experience, while simultaneously helping you build player loyalty, drive coin in and improve the ROI of your promotions.