Increase revenue and improve customer satisfaction with Host VIP!®
Host VIP!® is a user-friendly, web-based tool designed to:
- Give casino hosts easy access to crucial player data to help them create a better experience for their hosted patrons.
- Help player development managers track, measure and improve host performance to drive increased revenue from hosted patrons.
Help Your Hosts Deliver 5-Star Service
Within Host VIP!, each patron can be assigned to a particular host and that host will have access to all the important information which will come in handy when addressing a hosted patron’s needs such as: associated patrons, comp history, comp limit, outstanding offers, event invites, and preferences in hotel room, food, and drink. Information that was once only accessible to casino management or a select few is now accessible to all. Hosts can issue comps, check point balances, located patrons, and even view current/past trip summaries, whether they are at their desk or making rounds on the floor. HostVIP helps create a robust customer service environment that puts the patron first and ensures that each patron receives the treatment and service they deserve.
Let Your Hosts Go Mobile with HOST VIP!®
Agile Host™, Host VIP!'s mobile application, frees casino hosts from their desktop computers by capturing the power of HostVIP! right on a tablet or smartphone. Need to print a comp while circulating the slot floor? No problem! Pull up the player’s account, issue the comp, and send it to a network printer.
Improve Player Development Performance
On top of Host VIP!’s customer service functionality, the desktop application gives casino management a way to measure host performance through tasks, goals, and reporting. Never before has it been so easy to see if a host is performing up to department standards. From the manager level to the host level, Host VIP! creates a true service-oriented environment that provides every hosted patron with 5 star service.
Host VIP!® Features Include:
- Create and update events calendar, at your desk or on the floor.
- Ability to run customized player queries based on critical real-time and historical player data.
- Create tasks and goals by individual host.
- Run automated notifications, customized to each host or patron.
- Contact management with contact log and notes.
With Host VIP®, a key part of the InTRact® CRM platform for casino management, you can create a true service-oriented environment that provides every hosted patron with the service they deserve. Increased player satisfaction means improved player loyalty. HostVIP! is the tool you need to deliver five-star customer service and leverage the improved satisfaction and loyalty to drive revenue.