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Host VIP®

Host VIP!® Solution

Increase revenue and improve customer satisfaction with Host VIP!®

Host VIP!® is a user-friendly, web-based tool designed to:

  • Give casino hosts easy access to crucial player data to help them create a better experience for their hosted patrons.
     
  • Help player development managers track, measure and improve host performance to drive increased revenue from hosted patrons.

Help Your Hosts Deliver 5-Star Service

Within Host VIP!, each patron can be assigned to a particular host and that host will have access to all the important information which will come in handy when addressing a hosted patron’s needs such as: associated patrons, comp history, comp limit, outstanding offers, event invites, and preferences in hotel room, food, and drink. Information that was once only accessible to casino management or a select few is now accessible to all. Hosts can issue comps, check point balances, located patrons, and even view current/past trip summaries, whether they are at their desk or making rounds on the floor. HostVIP helps create a robust customer service environment that puts the patron first and ensures that each patron receives the treatment and service they deserve.

Let Your Hosts Go Mobile with HOST VIP!®

Agile Host™, Host VIP!'s mobile application, frees casino hosts from their desktop computers by capturing the power of HostVIP! right on a tablet or smartphone. Need to print a comp while circulating the slot floor? No problem! Pull up the player’s account, issue the comp, and send it to a network printer.

Improve Player Development Performance

On top of Host VIP!’s customer service functionality, the desktop application gives casino management a way to measure host performance through tasks, goals, and reporting. Never before has it been so easy to see if a host is performing up to department standards. From the manager level to the host level, Host VIP! creates a true service-oriented environment that provides every hosted patron with 5 star service.

Host VIP!® Features Include:

  • Create and update events calendar, at your desk or on the floor.
     
  • Ability to run customized player queries based on critical real-time and historical player data.
     
  • Create tasks and goals by individual host.
     
  • Run automated notifications, customized to each host or patron.
     
  • Contact management with contact log and notes.

With Host VIP®, a key part of the InTRact® CRM platform for casino management, you can create a true service-oriented environment that provides every hosted patron with the service they deserve. Increased player satisfaction means improved player loyalty. HostVIP! is the tool you need to deliver five-star customer service and leverage the improved satisfaction and loyalty to drive revenue.

 

Tech Results provides two enterprise software solutions, specifically designed for the casino gaming and hospitality industry.  Together with numerous accompanying modules,  including data warehousing, promotions management systems and host management applications, our leading-edge InTRact™ and WAGER® platforms represent the most comprehensive CRM and BI solutions available for the gaming industy.

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