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Deliver 5 Star Service

Deliver 5-Star Service

5-star service should not be limited to luxury or high-cost environments. Tech Results’ InTRact CRM solutions make it easier to maximize on your customer relationships. With Tech Results’ casino management software you will be able to:

  • Keep your promises.

  • Treat your customer like an individual.

  • Resolve disputes without hassle.

  • Anticipate needs and wants.

  • Assess the results.

Keep Your Promises

  • Manage your reinvestments with InTRact Host VIP! and give your patrons a reason to make those return trips.

  • Need to print a comp while circulating the slot floor? No problem! Pull up the player’s account, issue the comp, and send it to a network printer.

  • A robust customer service environment is created when casino operations management puts the patron first and ensures that each patron receives what he deserves.

Treat Your Customer like an Individual

Know your patrons as people instead of just numbers and ensure a personalized approach to hosting with Tech Results’ host management software. At the most simple level, Host VIP! is a tool to access, view, and act on crucial patron data that can help any host create a better experience for a hosted patron. This innovative player and host management system ensures that even if a patron’s assigned host is not working, that patron still receives quality, personalized service.

 

Resolve Disputes without Hassle

Notification tools, task assignments, reminders for your hosts are all within the system to ensure that 5-star service is delivered. Each patron can be assigned to a host and a back-up host. With a variety of informational fields at your fingertips, addressing a hosted patron’s needs is easier and customer relationships will be stronger than ever.

 

Anticipate Needs and Wants

Increase revenue and customer satisfaction from your carded database with Host VIP!’s host management software. Target your market and give them their preferred comps, event invitations and other offers! Information that was once accessible to a few is now readily accessible to all hosts.

 

Assess the Results

On top of the 5-star customer service functionality, built-in reporting gives the player development manager a way to measure host performance through tasks, goals, and reporting. Never before has it been so easy to see if a host is performing to department standards. From the casino operations management level to the host level, Host VIP! creates a true service-oriented environment that provides every hosted patron with the service they deserve.

Tech Results provides two enterprise software solutions, specifically designed for the casino gaming and hospitality industry.  Together with numerous accompanying modules,  including data warehousing, promotions management systems and host management applications, our leading-edge InTRact™ and WAGER® platforms represent the most comprehensive CRM and BI solutions available for the gaming industy.

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